South Texas Ventilation – Privacy Policy

South Texas Ventilation is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us digitally, or receive communications from us.

By using our services or submitting your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Name, phone number, email, and home address
• System details and service history
• Appointment and scheduling information

Automatically Collected Data

• IP addresses
• Device/browser information
• Website usage through cookies or analytics tracking

Financial Information

• Payments processed securely through third-party processors
  (We do not store full credit card numbers.)

2. How We Use Information

We may use your information to:

• Provide HVAC services, scheduling, and customer support
• Send confirmations, reminders, and service follow-ups
• Offer promotions, service recommendations, and helpful maintenance tips
• Improve our website and service quality
• Maintain accurate business and warranty records
• Comply with legal, regulatory, and safety requirements

We never sell customer personal data.

3. Text Messages, SMS & Marketing Communications

By providing your phone number, you may receive:

• Appointment reminders
• Service updates
• Customer satisfaction requests
• Promotions or maintenance program information

You may opt out anytime by replying STOP to any message.

Standard carrier messaging and data rates may apply.

We comply with the Telephone Consumer Protection Act (TCPA).

4. Sharing of Information

We may share your information only with:

• Trusted service providers assisting with scheduling, installation, or payment processing
• Software platforms like dispatch and CRM systems (e.g., ServiceTitan)
• Regulatory bodies if legally required

We do not sell or disclose personal data for unrelated marketing purposes.

5. Cookies & Tracking Technologies

Our site may use cookies or analytics tools to:

• Track performance and user experience
• Improve website functions

Users can disable cookies in their browser settings.

Some site functionality may be affected if disabled.

6. Data Protection & Retention

We implement reasonable security measures to protect stored data.

Information is retained only as long as required to:

• Provide services
• Maintain warranty documentation
• Meet legal or business obligations

7. Access, Changes & Opt-Out Rights

You may request to:

• Access the personal data we hold about you
• Update or correct your information
• Opt out of promotional communications
• Request deletion where legally permissible

Requests may be submitted using the contact information below.

8. Children’s Privacy

We do not knowingly collect personal information from children under 13.

If this occurs, we will delete the information promptly.

9. Third-Party Links

Our website may link to external sites we do not control.

We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy occasionally.

Updates will be posted with a revised “Last Updated” date.

11. Contact Information

If you have questions or requests regarding this policy, contact us at:

South Texas Ventilation

Email: info@stxvent.com

Phone: 361-574-9618

Address: 307 E Rio Grande St

Victoria, TX 77901